Queries, itineraries, GST invoices, payments, suppliers, group tours, WhatsApp and reports — explained with fictional example records and workflow previews, not live customer data.
Product answers · Reviewed 8 November 2026
TraWe is a travel agency CRM that connects enquiries, day-wise itineraries, quotations, GST invoices, client receipts, supplier operations and group tours in one workspace. Avika AI adds record lookups and human-confirmed assistance.
Yes. Use the itinerary builder, reusable templates or AI-assisted drafts, then edit the days, destinations, services and trip details. Download a branded client itinerary PDF after review. A guaranteed 30-minute turnaround is not claimed.
Prepare and share a quotation, let the client accept a supported quotation link and create its linked invoice. Shared pricing snapshots preserve quoted amounts. Record receipts against the invoice to update balances; a receipt is not a travel booking or ticket issuance.
Yes. GIT templates support capacity, temporary expiring holds and confirmed allocations. Supplier records support categories, service confirmations, costs, payables and audited settlements. Client receipts and supplier payments remain separate; financial access depends on permissions.
No. Email and WhatsApp delivery require configured accounts or providers and verified connections. AI flight and hotel research is not live bookable inventory. Automatic public tour publishing, a complete per-package SEO editor and agency-owned Razorpay advance/full checkout are not ready to promise as an end-to-end flow.
“A family requests a Kerala trip. What happens between enquiry and departure?”
Create a query with dates, passengers and destinations. Build or draft the day plan and verify supplier rates and availability.
Review pricing and tax settings, share the quotation and create the linked invoice on acceptance. Record payments separately.
Save supplier confirmations, review the checklist and issue supported vouchers and itinerary PDFs. Payment alone does not confirm a query.
Configure your agency details, tax settings, masters and staff permissions. Messaging needs separate provider setup. AI drafts, fares, taxes and documents need human review; TraWe is not a substitute for supplier confirmation or professional tax advice.
Avika lives inside your dashboard. It understands your queries, customers, quotations and invoices — and does the busywork when you say so.
“Which Kerala queries are pending?” — Avika reads your live data and answers in seconds.
Type the trip details in plain English; Avika fills it in and waits for your confirm.
Avika prepares a draft quotation — you review before anything is shared.
“Remind me to call Mr. Sharma tomorrow at 11” — review and confirm the task proposal before saving.
See who owes what and recent receipts without opening five screens.
Find the right hotel, transport or DMC from your own supplier list.
Top destinations and trends explained in simple words.
Every change needs your Confirm, Avika only sees what your role allows, and actions are logged.
Flight, hotel, visa, package and group enquiries in one list — with automatic query IDs, stages and full history.
Build itineraries with hotels, meals, transfers and sightseeing, or let the AI draft and edit them for you.
Share a quotation link, let the client accept it online, and raise the invoice with the right tax split automatically.
Record receipts with UTR and proof, track dues and handle refunds with approvals — balances update themselves.
Hotels, transport, DMCs and more — with costs, payables, payments and confirmations tied to each trip.
Run group tours with seat capacity, temporary holds and occupancy pricing — supported confirmation flows check confirmed bookings and unexpired holds against capacity.
Issue vouchers once services are confirmed and keep each traveller’s documents safe and checked.
Connect a supported WhatsApp provider or mailbox to work with conversations in TraWe. Sending, receiving and campaigns require account setup and delivery verification.
Beyond Avika: AI flight and hotel research, smart imports and your choice of AI provider.
Revenue, collections, supplier dues and team performance — filter by period and branch.
Roles and permissions, multiple branches and day-to-day HR — all in the same workspace.
Publish a simple agency website and lead forms that drop enquiries straight into Queries.
Every agency gets its own secure workspace, branded documents, and apps for phone and desktop.
